WingtraCARE

Fly with peace of mind and protect uptime with a drone protection plan that helps keep survey projects on track and replacement costs predictable.

What is WingtraCARE? WingtraCARE is a drone protection plan that covers your Wingtra drone and payloads in case of damage

Hardware replacement

Replaces drone, sensor (including LIDAR) and accessories in case of product malfunctions or accidents caused by user error.

Wear and tear coverage

Covers consumable parts such as propellers and batteries that wear down through normal use.

Premium support

Access our priority support queue for dedicated help from our solutions engineering team.

Free advanced training

Get basic and advanced online training for up to five pilots to operate the drone confidently and safely.

Fly with peace of mind. WingtraCARE gives you the freedom to fly without fear of damaging your equipment.

Whether it’s a product malfunction, an incident due to user error, or wear and tear, WingtraCARE protects your investment by replacing your drone and its components in case of incidents.

Maximize uptime. Combined with a spare drone, WingtraCARE ensures almost zero downtime in case of an incident.

When equipment is damaged, you can lose a lot more money on project delays and idle teams than just hardware replacement. With WingtraCARE you can use your spare drone while a free replacement is on the way—without interrupting your operations.

Everything’s covered under one annual fee

With no deductibles or hidden charges, you’ll always know exactly what you’re paying,

Less administrative hassle

With WingtraCARE, there’s no need for a complex budget or procurement approvals, so your team can get back to work quickly.

Did you know that over 50% of critical issues happen during the first few flights?

With WingtraCARE, you’re covered from the very first minute, so you can fly with peace of mind and avoid costly mishaps.

Ready to fly with advanced training

This knowledge ensures that your pilots fly confidently, making fewer errors and maximizing productivity from day one.

Get WingtraCARE today

Choose a drone protection plan that helps keep your fleet flying, your downtime low, and your project schedule intact.

FAQ

What is the process if I have a crash?

If your drone faces an issue, contact your reseller or Wingtra support to start the case.

To process your request, share a description of the incident, photos of the damage, and the flight logs.

Once submitted, your case is reviewed and, if applicable, replacement hardware is sent as quickly as possible.

*What is NOT included in WingtraCARE coverage?

Damage beyond the USD 100,000 limit: user-fault damage exceeding USD 100,000 per year, per drone
Cosmetic damage: scratches, small cracks, or holes that don’t impact functionality
Import fees and taxes: fees incurred during shipping of parts or replacements
Intentional damage: any intentionally inflicted damage to the equipment
Non-standard operating conditions: damages from operating the drone in extreme weather (temperatures, rain, fog, altitude, high winds) beyond Wingtra’s specifications
Unauthorized modifications: damage from unapproved alterations or modifications to the hardware
Data loss or business interruption: any loss of data or business disruption during replacement
Third-party claims: damages or claims from third parties using the drone
Non-Wingtra products: damage to non-Wingtra products used with Wingtra drones
Legal fees: costs related to litigation, arbitration, or enforcement of repair services
End of Life payloads: WingtraCARE does not apply to the payloads which have reached end-of-life (EOL) status.

For full terms, see the complete WingtraCARE conditions

What if I have my own spare drone or replacement parts?
WingtraCARE covers all hardware as long as WingtraCARE is active on your primary and spare drones. If there’s an incident, you can use your spare parts to avoid delays, and Wingtra will send replacements to keep your investment secured.

Can I transition from an old Wingtra coverage plan (accidental damage protection, TMP+, etc.)?
Yes, contact your Wingtra partner or Wingtra directly to explore your transition options.

What happens if I have purchased TMP+ and would like to upgrade to WingtraCARE?

TMP+ is no longer available for new drones. Existing TMP+ customers can continue renewing through 2027, or switch to WingtraCARE at their next renewal cycle if they prefer.

Customers deciding to transition, will lose the benefit of the proactive wing replacement (WIN-EMP) after 4 years of warranty.

Is the LIDAR sensor covered?
Yes, LIDAR sensors are fully covered under WingtraCARE

Can I purchase WingtraCARE for a drone without a warranty?
No, WingtraCARE is only available for new drones or those with a valid warranty, second-year warranty, or TMP+. Contact your partner or Wingtra for limited-time offers or special eligibility options on drones without warranties.

Can I purchase TMP+ instead of WingtraCare?

TMP+ is no longer be available for new drones. However, if you purchased TMP+ in 2024 or earlier, you can still renew your contract up until 2027. You also have the option to switch to WingtraCare if you prefer.

What is the renewal process?
Customers and Wingtra partners receive a notification 90 days before the renewal date. If you wish to renew, no action is required—you’ll receive the invoice 30 days before the renewal date. To cancel, notify Wingtra and your Wingtra partner in writing at least one month before the renewal date.

What happens with other product protection products?
Customers can continue purchasing the second year warranty and accidental damage protection , with the applicable terms for each product still in place.

What will happen with TMP+?
TMP+ is being phased out for new sales. Existing TMP+ contracts can still be renewed through 2027 under the current terms.