WingtraOne Hardware Warranty
Table of contents
Last Updated: September 1st, 2022
Please note that the Hardware Warranty represents an integral part of the End User License Agreement (EULA) of Wingtra.
The images contained in this document are provided for illustration purposes only to assist in understanding the warranty conditions. They shall not be used to assess the validity of the warranty in a given situation. In doubt or in conflict the text shall prevail over the illustrations for any assessment of warranty.
The warranty on your drone and its add-ons and accessories starts on the date of its purchase or on the day of its first flight, whichever comes first. The warranty lasts 12 months.
The warranty start date shall be either the date of purchase (invoice date) on which the final Purchaser purchases the Wingtra Hardware (“WingtraOne”) from either Wingtra or from a Wingtra distributor or the date of its first flight, whereas the date which occurs first shall be applicable. In case a Wingtra distributor is flying a drone as part of a delivery inspection prior to delivery to the final Purchaser, then such a flight will be considered as a flight that will activate warranty. Wingtra hereby warrants to the final Purchaser that the Wingtra Hardware ( “WingtraOne” ) will, at the warranty start date and for a period of 12 (twelve) months be free from defects in material and workmanship, and be fit for its permitted use (in accordance with the EULA).
Recording the first flight and flight hours
Warranty Extension 100h: If the final Purchaser purchased a warranty extension 100h, the purchaser is granted an additional warranty at the same conditions for a period of 12 (twelve) additional months or until 100 flight hours have been reached, whichever occurs first.
Unlimited Warranty Extension: If the final Purchaser purchased an unlimited warranty extension, the purchaser is granted an additional warranty at the same conditions for a period of 12 (twelve) additional months independent of the number of flight hours.
Warranty extension can only be purchased once per equipment. Warranty extensions can be purchased only while the equipment is still under warranty. Wingtra retains the right to refuse an extended warranty for any reason.
Wingtra will decide if the hardware will be repaired, replaced by another product or reimbursed.
During this warranty period, Wingtra’s only liability remains with the option, to be decided by Wingtra at its full discretion, to either (i) repair or replace the defective product with another product or a product with similar specifications, or (ii) to reimburse the purchase price of the product.
Wingtra drone bundles: The warranty on drone bundles and warranty extensions for said bundles includes the drone and any other part that is purchased together and for that drone including ground station, PilotBox, camera payloads, PPK module, spare drone and batteries.
Spare drone: Spare drones that are purchased for a specific drone are covered under the warranty of the primary drone. Purchasing a spare drone does not extend the warranty of the primary drone.
Replacement drones: Replacement drones that replace a specific drone under warranty are covered under the warranty of the replaced primary drone. Getting a replacement drone does not extend the warranty of the replaced primary drone. If a drone replacement is purchased after the warranty period of the primary drone, the purchased replacement drone comes with 1 (one) year warranty that covers the new purchased wing. The add-ons such as camera or pilot box are not covered under the warranty of the replacement drone.
Camera and PPK payload purchased as add-on products: The warranty on camera payloads, PPK modules, which are separately purchased covers only said payload modules.
Total Maintenance Plan: An active Total Maintenance Plan licence includes warranty for a specific drone and any other part that is purchased together and for that drone including ground station, PilotBox, camera payloads, PPK module, backup aircraft and batteries. However, it is at the sole discretion of Wingtra to decide if a part is being considered to be purchased and in use with primary drone under a Total Maintenance Plan licence.
Consumables: Batteries, propellers, middlestands and sidestands, are parts that naturally age and have to be periodically replaced depending on usage. Wingtra’s warranty covers manufacturing mistakes and flaws, but does not cover the normal wear and tear of said parts.
In doubt, it is at the sole discretion of Wingtra to decide which parts are covered under any active warranty
Shipment, import and labor cost in cases of warranty
You purchased your equipment directly from Wingtra: Wingtra’s warranty covers the necessary replacement parts or new equipment if parts cannot be replaced as well as the shipment cost to you. The warranty does not cover any import cost, local taxes, value added taxes or labor required to install the replacement parts. If you are unable or unwilling to install replacement parts yourself, you may contact Wingtra to install the parts on your behalf as paid service.
You purchased your equipment from a Wingtra distributor: Wingtra’s warranty covers the necessary replacement parts or new equipment if the parts cannot be replaced as well as the shipment cost to the distributor where you purchased the equipment. You either will have to pick up the equipment at your distributor’s location or arrange delivery from the distributor to you, which may or may not be covered by the distributor’s own warranty and replacement policies. The warranty does not cover any import cost, local taxes, value added taxes or the labor required to install the replacement parts. If you are unable or unwilling to install the replacement parts yourself, you may contact your local distributor to install the parts on your behalf as paid service.
User’s obligations to fulfill the warranty
In order to benefit from the warranty, you must notify Wingtra of the defect no later than the last day of the warranty period. Wingtra will decide whether or not the defect is covered by the warranty. You are responsible for returning the defective product to Wingtra.
In order for any liability of Wingtra to arise (i) any defect has to be notified during the warranty period, (ii) any defect confirmed by Wingtra as such and (iii) the defective product is to be returned to Wingtra.
Loss of warranty
Failure to follow the user manual, legal requirements, or instructions of Wingtra, result in the loss of warranty. Using any damaged equipment and/or modified equipment will also result in loss of warranty.
As a matter of example, the instructions following below have to be adhered to in order to not void warranty:
Newest Software Release
Make sure to always operate your WingtraOne on the newest software release. Operating WingtraOne on an outdated firmware version can lead to a loss of warranty if an incident occurs because of old software.
Improper Use of Equipment
The warranty is voided in any cases, where the equipment gets damaged due to improper use or failure to follow the user manual including maintenance and assembly errors such as placing the middle stand on wrong, not plugging in batteries all the way, loose propellers, backward propellers, charging batteries incorrectly, or not attaching the payload securely, dropping, puncturing or otherwise damaging equipment including handling and transport damages.
Wingtra has specified environmental conditions which are acceptable to fly in . Operating outside the environmental limitations will lead to loss of warranty.
Flights conditions such as (1) fog, (2) snow or rain, (3) strong winds above 8m/s (18 mph) wind speed measured on ground*, (4) extreme temperatures, (5) high altitude above sea level, (6) high radiation, lead to loss of warranty. Respect the following limits:
* corresponds to approx 10 m/s (22 mph) surface wind
** With high altitude propellers up to 4800 m (15’700 ft) AMSL *** . Learn more about high altitude flying at knowledge.wingtra.com/high-altitude.
*** AMSL: Above mean sea level
Warranty is voided if the user fails to take influence of wind into account such as drifting due to wind after take-off as well as necessary distance to turbulence of at least 15m.
Avoid Obstacles in your flight plan
Failure to plan flights with sufficient distance to obstacles will result in the loss of warranty. It is the sole responsibility of the user to ensure that no objects (antennas, buildings, trees) or terrain (hills) are within the flight plan when flying Wingtra’s products. The needed distance to obstacles depend on environmental conditions:
In case you you use Wingtra’s terrain following feature, plan your flights at least with a margin of 30m above ground in order to account for imprecise terrain data. Failure to do so will result in loss of warranty.
Use of damaged Equipment
Do not fly or use Wingtra products which are damaged as such use is not covered under warranty. Confirm that equipment is fit for use with Wingtra support in doubt if your equipment is damaged, has been dropped or is otherwise suspected to not properly work.
Use of Emergency Shut-Off
The warranty does not cover unintended use of the emergency shut-off functionality or use of the emergency shut-off functionality without a serious malfunction of the equipment. Make sure to use the return to home functionality in case you want to abort a mission.
Storage of Batteries
Batteries should be stored in a secure, cool, ventilated environment. Do not store the batteries in areas receiving direct sunlight. The temperature of the area should not be higher than 25 °C (77°F). User’s failure to comply with these rules and the ensuing failure of the batteries or the equipment as a whole will result in the loss of the warranty.
The warranty given in this section shall not apply and shall automatically be voided in case of (i) any improper, careless, negligent or use not in accordance with the user manual, (ii) any continued use in case of a defect or malfunction has been detected, (iii) any use contradictory to or in omission of any of Wingtra’s instructions, (iv) any kind of work carried out on or changes made to the WingtraOne or the Equipment by the Purchaser or any third party without the previous consent of Wingtra, (v) any use in violation of applicable law and (vi) any improper storage or storage against instructions in the EULA.
No other Warranties
This warranty is in lieu of all other warranties, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose.